For Property Owners

Landlord FAQ

Straight answers for Kingston and Cornwall landlords.

General information only, not legal advice. MapleKeys is not a law firm; LTB matters are coordinated through a paralegal. Check ontario.ca and Tribunals Ontario for current rules.

How much does property management cost?

Full management is 5% of rent collected, with a $100 minimum per occupied month. There's no management fee while your unit is vacant, no set-up fee, no maintenance coordination fee and no markup on contractor invoices. For tenant placement only, get in touch to find out about our placement fee.

What happens to fees when my unit is vacant?

There's no management fee in months when no rent is collected.

When do I get paid?

Owner payouts are sent within 5 business days of rent being received.

What types of property do you manage?

All residential rentals – houses, condos, townhouses, duplexes and multi-unit buildings – in Kingston and Cornwall.

How fast will you get back to me?

We respond to every owner enquiry within 48 hours. Urgent? Call or text 647-203-0500.

Can I hire you just to find a tenant?

Yes – market rent assessment, listing and photos, showings, screening, lease preparation and a move-in inspection. Get in touch to find out about the tenant placement fee; you can add full management any time.

Who handles emergencies?

Tenants can call 647-203-0500 any time, 24/7 – it's answered by the property manager. For fire or gas emergencies, call 911 first.

I don't live near my rental. Can you still manage it?

Yes. You get one point of contact, photo updates on every repair and monthly statements.